Gesetzgebung

Großbritannien – CMA leitet Untersuchung zu Online-Glücksspielen ein

The UK’s Competition and Markets Authority (CMA) has launched an investigation into whether online gambling firms are treating customers fairly. The CMA is the UK’s primary competition and consumer authority. It is an independent non-ministerial government department with responsibility for carrying out investigations into mergers, markets and the regulated industries and enforcing competition and consumer law. The CMA’s decision to investigate the online gambling industry follows concerns raised by the Gambling Commission about potential breaches of consumer law, including misleading promotions and unfair terms, being used by firms to block players’ pay-outs.

The CMA is today issuing Information Notices under consumer protection legislation requiring evidence from companies as a first step to establishing whether enforcement action is required. It is also asking people who use gambling sites and have experienced such issues to provide further material.

Nisha Arora, CMA Senior Director for Consumer Enforcement, said: “Gambling inevitably involves taking a risk, but it shouldn’t be a con. We’re worried players are losing out because gambling sites are making it too difficult for them to understand the terms on which they’re playing, and may not be giving them a fair deal. We are now investigating to see whether firms are breaking the law.

„Rund 5.5 Millionen Briten spielen online und müssen fair behandelt werden. Wir haben besorgniserregende Beschwerden gehört, die darauf hindeuten, dass Menschen aufgrund unfairer und komplexer Bedingungen dazu verleitet werden könnten, sich für Werbeaktionen anzumelden, bei denen die Gewinnchancen gering sind. Wir arbeiten jetzt eng mit der Glücksspielkommission zusammen, um dies genauer zu prüfen.“

The key pieces of consumer protection legislation relevant to the CMA’s investigation are the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and Part 2 of the Consumer Rights Act 2015 (CRA). As an enforcer under Part 8 of the Enterprise Act 2002 (EA02), the CMA can enforce the above legislation through the courts. Ultimately, only a court can decide whether a particular term or practice infringes the law.

Sarah Harrison, Gambling Commission Chief Executive, added: “We expect the gambling industry to ensure terms and conditions are not unfair. However, operators are still not doing enough. I continue to have concerns that many of these appear to bamboozle rather than help the customer make informed choices.

“Gambling, by its very nature, is always going to involve risk but customers must have faith that if they win, they will not end up feeling that the deck is stacked against them because of an obscure condition that they did not properly understand.

“We approached the CMA to work with them to address issues in the gambling sector and we are delighted to have agreed a joint programme of work to ensure terms are fair and transparent.”

Online gambling has grown by around 146% since 2009 and now more than 5.5 million people regularly log on to sports betting, gaming and casinos using gambling websites. The initial CMA review of the £4 billion-a-year sector has highlighted examples of potentially unfair treatment that require more comprehensive examination. In particular, the CMA is concerned that players may be losing out as a result of:

• Being locked in to complex and strict requirements linked to gaming promotions that are difficult to understand and may be unachievable. These can include terms that require people to play for longer than they had bargained for before they can withdraw money. The CMA is also concerned that players may not be able to withdraw what remains of their deposit, and any winnings, when they want to stop playing.
• Unternehmen haben einen weiten Ermessensspielraum, Wetten zu stornieren oder Quoten zu ändern, nachdem Wetten angenommen wurden, weil ihnen bei der ersten Festlegung der Quoten ein Fehler unterlaufen ist. Die CMA untersucht, ob die Bedingungen, auf die sich die Betreiber in solchen Fällen berufen, fair sind.
• Bedingungen, die die Möglichkeiten der Spieler einschränken, die Entscheidung eines Unternehmens anzufechten, indem sie beispielsweise sehr kurze Fristen für die Einreichung einer Beschwerde festlegen oder fälschlicherweise andeuten, dass keine anderen Rechtsbehelfe zur Verfügung stehen.

This investigation is part of a joint programme of work with the Gambling Commission to tackle issues around fairness and transparency in the gambling industry. The investigation may lead to further action, such as enforcement action, or guidance being issued by the CMA or the Gambling Commission, to secure improved compliance across the remote gambling sector. The CMA has not at this stage made any finding on whether online gambling firms’ terms or practices have breached consumer protection law. The CMA’s powers are wide reaching, though the level of compliance given the continued offshore (at least outside UK jurisdiction) nature of the online gaming industry, will test the enforcement versus voluntary compliance with its requests to the limit.

The CMA can give notice to any person under Part 3 of Schedule 5 to the CRA requiring that person to provide the information specified in the Notice to enable it to exercise, or consider whether to exercise, its consumer protection law enforcement functions under Part 8 of the EA02. If a person fails to comply with such a Notice, the CMA may make an application to the court. If it appears to the court that that person has failed to comply with the Notice, the court may make an order requiring the person to do anything the court thinks it is reasonable for the person to do to ensure that the Notice is complied with.